Shipping policy
Last Updated: October 6, 2026
Thank you for shopping with Sandyben. This Shipping Policy explains how we process, ship, and deliver orders placed through sandyben.com.
This policy applies to orders shipped to addresses within the United States only.
1. Shipping Area
Sandyben currently ships to eligible delivery addresses within the United States. We do not ship internationally or to freight forwarding addresses.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been confirmed. Business days are Monday through Friday, excluding U.S. public holidays.
Orders placed after 3:00 PM Eastern Time (ET) will generally begin processing on the next business day. Order processing time is separate from shipping transit time.
3. Shipping Rates
Our standard shipping rates are based on the merchandise subtotal before applicable taxes and after discounts.
| Order Subtotal | Standard Shipping Fee |
|---|---|
| $49.00 or more | Free |
| Under $49.00 | $6.99 |
The applicable shipping fee will be displayed at checkout before you complete your purchase. We do not charge additional shipping fees beyond the amount disclosed at checkout unless you separately request an optional service and agree to its cost.
4. Estimated Delivery Time
Standard shipping generally takes approximately 3–7 business days after an order has shipped.
Delivery estimates do not include order processing time and are not guaranteed. Actual delivery may be affected by carrier operations, weather, public holidays, or other circumstances beyond our control.
5. Shipping Carriers and Tracking
Orders may be shipped through USPS, UPS, FedEx, or another suitable carrier, depending on the destination and service availability.
Once your order has shipped, we will send a shipping confirmation email with tracking information when available. Tracking updates may take some time to appear after the carrier receives the package.
You can use the tracking link in your shipping confirmation email to follow your shipment.
6. Shipping Delays, Lost Packages, and Damaged Orders
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at service@sandyben.com. Where possible, include your order number and relevant details or photos so we can review the issue.
For packages that have not arrived by the estimated delivery date, please contact us within 7 days after that date so we can assist with the next steps. This request does not limit any rights you may have under applicable law or our Return and Refund Policy.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Additional delivery attempts, address corrections, or other carrier services may be subject to carrier rules and fees. If a fee applies to your order, we will communicate it before charging you whenever reasonably possible.
8. Local Pickup
Local pickup is not currently available. Orders are shipped to the delivery address provided at checkout.
9. Contact Information
For questions about shipping or an existing order, please contact us:
Company Name: SANDY BENSON YN INC
Email: service@sandyben.com
Phone: +1 763 296 0171
Business Address: 100 GREATER BUTLER MART, BUTLER, PA 16001, United States
Thank you for choosing Sandyben.