Refund policy
Thank you for shopping with Sandyben. We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return according to the conditions below.
| Return Information | Details |
|---|---|
| Return Window | You may request a return within 30 days from the date you receive your order. |
| Eligible Returns | Returns are accepted for unused items, including buyer's remorse returns and defective or damaged products. |
| Return Condition | Items must be returned in their original condition, unused, unworn, with all original packaging, tags, and accessories included. Products with signs of wear, damage, alteration, or improper use are not eligible for return. |
Return Exceptions
The following items cannot be returned:
- Customized or personalized products
- Clearance items or final sale products
- Gift cards or digital products
- Personal care products or hygiene-sensitive items that have been opened
- Items that have been used, worn, damaged, or modified after delivery
How to Request a Return
To start a return, please contact our customer service team at:
Email: service@sandyben.com
Please include your order number, product information, and the reason for the return. Our customer service team will provide return instructions after reviewing your request.
Return Address
Please send approved returns to:
SANDY BENSON YN INC
100 GREATER BUTLER MART
BUTLER, PA 16001
United States
Return Shipping Fees
| Return Reason | Return Shipping Cost |
|---|---|
| Defective, damaged, or incorrect items received | Sandyben will provide return assistance and cover reasonable return shipping costs. |
| Change of mind, wrong size, or buyer's remorse | Customers are responsible for return shipping costs. Return shipping fees will be calculated based on the actual carrier charge. |
Refund Processing Time
Once we receive your returned item, we will inspect the product. Refunds will be processed within 3–5 business days after the return inspection is completed.
Refunds will be issued to the original payment method, including credit cards, PayPal, or other payment methods used during checkout.
Sandyben does not charge any restocking fees.
Damaged or Lost Return Packages
If your return package is lost or damaged during shipping, please contact us as soon as possible and provide the tracking information and supporting evidence. We will work with you to resolve the issue.
Exchanges and Partial Returns
We currently do not offer direct exchanges. If you need a different item, please return the original item according to this policy and place a new order.
Partial returns are accepted for eligible items from the same order.
Contact Information
| Company Name | SANDY BENSON YN INC |
| service@sandyben.com | |
| Phone | +1 763 296 0171 |
| Business Address |
100 GREATER BUTLER MART BUTLER, PA 16001 United States |