Refund policy

Last Updated: October 6, 2026

Thank you for shopping with Sandyben. We want you to be satisfied with your purchase. This policy explains the conditions for requesting a return, the return process, and how refunds are handled.

This policy applies to orders placed through sandyben.com and delivered within the United States.

1. Return Window

You may request a return within 30 days from the date you receive your order.

To qualify for a return, please contact our customer service team within this period and follow the return instructions provided. Any rights you may have under applicable law remain unaffected.

2. Eligible Return Conditions

Eligible items must generally be returned in their original condition, unused and unworn, with their original packaging, tags, and accessories where applicable.

Items showing signs of use, wear, alteration, or damage caused after delivery may not qualify for a return, except where the issue is covered by applicable law or concerns a defective, damaged, or incorrect item received.

We accept eligible return requests for buyer's remorse as well as defective, damaged, or incorrect items, subject to the conditions in this policy.

3. Return Exceptions

The following items are generally not eligible for return, except where a return or refund is required by applicable law or the item is defective, damaged, or incorrect:

  • Customized or personalized products

  • Clearance or final-sale products clearly identified as such before purchase

  • Gift cards and digital products

  • Personal care products or hygiene-sensitive items that have been opened, where applicable

  • Items that have been used, worn, altered, or damaged by the customer after delivery

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

4. How to Request a Return

To request a return, contact our customer service team:

Email: service@sandyben.com
Phone: +1 763 296 0171

Please provide:

  • Your order number

  • The name or description of the item

  • The reason for the return

  • Photos of the item, if it arrived damaged, defective, or incorrect

Our team will review your request and provide return instructions. Please wait for these instructions before sending an item back so that your return can be handled correctly.

5. Return Address

Approved returns should be sent to the following address according to the instructions provided by our customer service team:

SANDY BENSON YN INC
100 GREATER BUTLER MART
BUTLER, PA 16001
United States

Please use the return instructions provided for your specific request. We recommend using a shipping service with tracking and keeping your proof of shipment.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Defective, damaged, or incorrect items: Sandyben will assist with the return and cover reasonable return shipping costs when the issue is confirmed to be attributable to the product or our fulfillment error. Please contact us before paying for return shipping so we can explain the appropriate process.

Change of mind or other customer preference: Customers are responsible for return shipping costs for eligible returns requested because of a change of mind or personal preference, such as selecting the wrong size or color. Return shipping costs depend on the carrier and service selected.

We do not charge a restocking fee.

7. Refund Processing Time

After we receive your returned item, we will inspect it to determine whether it meets the applicable return conditions.

Approved refunds will generally be processed within 3–5 business days after the return inspection is completed. Refunds will be issued to the original payment method used at checkout.

After we process a refund, the time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.

If your order qualifies for a refund because an item was defective, damaged, or incorrect, please contact us so we can review the issue and explain the available resolution.

8. Damaged or Lost Return Shipments

If a return shipment is lost or damaged in transit, please contact us as soon as possible and provide the tracking number, proof of shipment, and any relevant supporting information.

We will review the circumstances and assist with the next steps. Responsibility for a lost or damaged return shipment may depend on the shipping arrangements, the cause of the loss or damage, and applicable law.

9. Exchanges and Partial Returns

We do not currently offer direct exchanges. If you would like a different item, you may request an eligible return under this policy and place a new order separately.

Partial returns are accepted for eligible items from an order. Any refund will be calculated based on the returned items and the applicable order terms.

10. Contact Information

For questions about returns or refunds, please contact us:

Company Name: SANDY BENSON YN INC
Email: service@sandyben.com
Phone: +1 763 296 0171
Business Address: 100 GREATER BUTLER MART, BUTLER, PA 16001, United States

Thank you for choosing Sandyben.